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 CopierExpert
FAQs
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| Why
would my company need to utilize CopierExpert's services?
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The process
for buying and managing copier and printer equipment can be complicated,
stressful and expensive. In fact, Gartner Group reported recently
that copier/printer costs average 1% to 3% of gross revenue. There
are only two items for which companies spend a larger portion
of gross revenue: facilities and personnel. CopierExpert provides
a straightforward approach that has been proven to save time and
money.
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| What
does CopierExpert do?
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CopierExpert
provides Web-based acquisition and asset management tools to assist
management teams in the process of evaluating vendors, equipment,
and processes. During the past 10 years our team of industry experts
has developed software to streamline the copier/printer acquisition
and management process into a series of steps that:
- Identify
Needs and "Right Size" equipment
- Create
and Submit a Request for Quotation via Web-based tools
- Analyze
the Vendor response via Web-based tools
- Write
Contracts
- Monitor
and manage Vendor performance based on pre-agreed terms and
conditions
- Track
productivity and costs of equipment
- Detailed
management reporting in real-time via Web-based tools
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| Does
CopierExpert interfere with the relationship that I have with my Vendor? |
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No. We believe
it is important for you to have a business partnership with your
Vendor. We work alongside you to ensure that your business interests
are being addressed.
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| When
I use the CopierExpert process, am I on my own? |
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Our consultants
will guide you step by step through our proven process. Our process
starts with requirements important to your "Mission Critical"
needs. In addition, you will gain access to our data, knowledge,
and expertise.
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| Who
does CopierExpert represent? |
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We
work exclusively for our customers. We are objective in gathering
and presenting all reports to our customers. We do not have any
predisposition to brands of equipment or Vendor.
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| How
is CopierExpert paid? |
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CopierExpert
is compensated exclusively by its customers. CopierExpert accepts
no gratuity or compensation from ANY other source.
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| Will
CopierExpert be another business expense for my organization? |
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No.
CopierExpert guarantees that all services are self-funding. Historically,
we have reduced our customers' costs 20% to 30%. Our long-term management
solution can lead to even greater savings.
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| Is
my information confidential? |
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Yes.
Your company's copier/printer information and all Vendors' responses
to your Request for Quotation are confidential.
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| Can
CopierExpert help me evaluate my current equipment? |
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Yes.
CopierExpert can review your current maintenance agreement and usage
to determine if any changes in the maintenance agreement, now or
at the next renewal, could save you money. Our asset management
tools can help you evaluate service and cost issues, as well as
provide you with valuable information to use during future acquisitions.
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| I
do not plan on owning my equipment and/or I am on a fixed cost-per-copy
plan. How can CopierExpert help me? |
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Even if you
do not own the equipment and your costs are fixed, you still need
the equipment to perform. Our asset management system can help
you proactively track and manage service issues including usage,
down time, vendor service response times, parts replacement, and
evaluate whether costs are meeting your contract expectations.
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