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CopierExpert FAQs

 
Why would my company need to utilize CopierExpert's services?
What does CopierExpert do?
Does CopierExpert interfere with the relationship that I have with my Vendor?
When I use the CopierExpert process, am I on my own?
Who does CopierExpert represent?
How is CopierExpert paid?
Will CopierExpert be another business expense for my organization?
Is my information confidential?
Can CopierExpert help me evaluate my current equipment?
I do not plan on owning my equipment and/or I am on a fixed cost-per-copy plan. How can CopierExpert help me?
 
 
 
Why would my company need to utilize CopierExpert's services?

The process for buying and managing copier and printer equipment can be complicated, stressful and expensive. In fact, Gartner Group reported recently that copier/printer costs average 1% to 3% of gross revenue. There are only two items for which companies spend a larger portion of gross revenue: facilities and personnel. CopierExpert provides a straightforward approach that has been proven to save time and money.
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What does CopierExpert do?

CopierExpert provides Web-based acquisition and asset management tools to assist management teams in the process of evaluating vendors, equipment, and processes. During the past 10 years our team of industry experts has developed software to streamline the copier/printer acquisition and management process into a series of steps that:

  • Identify Needs and "Right Size" equipment
  • Create and Submit a Request for Quotation via Web-based tools
  • Analyze the Vendor response via Web-based tools
  • Write Contracts
  • Monitor and manage Vendor performance based on pre-agreed terms and conditions
  • Track productivity and costs of equipment
  • Detailed management reporting in real-time via Web-based tools

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Does CopierExpert interfere with the relationship that I have with my Vendor?

No. We believe it is important for you to have a business partnership with your Vendor. We work alongside you to ensure that your business interests are being addressed.
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When I use the CopierExpert process, am I on my own?

Our consultants will guide you step by step through our proven process. Our process starts with requirements important to your "Mission Critical" needs. In addition, you will gain access to our data, knowledge, and expertise.
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Who does CopierExpert represent?
We work exclusively for our customers. We are objective in gathering and presenting all reports to our customers. We do not have any predisposition to brands of equipment or Vendor.
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How is CopierExpert paid?
CopierExpert is compensated exclusively by its customers. CopierExpert accepts no gratuity or compensation from ANY other source.
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Will CopierExpert be another business expense for my organization?
No. CopierExpert guarantees that all services are self-funding. Historically, we have reduced our customers' costs 20% to 30%. Our long-term management solution can lead to even greater savings.
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Is my information confidential?
Yes. Your company's copier/printer information and all Vendors' responses to your Request for Quotation are confidential.
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Can CopierExpert help me evaluate my current equipment?
Yes. CopierExpert can review your current maintenance agreement and usage to determine if any changes in the maintenance agreement, now or at the next renewal, could save you money. Our asset management tools can help you evaluate service and cost issues, as well as provide you with valuable information to use during future acquisitions.
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I do not plan on owning my equipment and/or I am on a fixed cost-per-copy plan. How can CopierExpert help me?

Even if you do not own the equipment and your costs are fixed, you still need the equipment to perform. Our asset management system can help you proactively track and manage service issues including usage, down time, vendor service response times, parts replacement, and evaluate whether costs are meeting your contract expectations.
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